Support & contact
Contact
For product issues, downloads, licenses and installation questions, start with support. For orders, payments, press and collaborations, use the dedicated contacts below.
Main support channel
Need help with Hertz Instruments software?
Use support for installation problems, account access, downloads, licenses, product bugs and technical questions.
Orders & shop
Purchases, invoices and payment questions.
For store questions, order details, payment issues and invoice-related messages.
Artists & collaborations
Artist relations, endorsements and creative work.
Use this contact for artist cooperation, demos, producer collaborations and partnership ideas.
Press & general contact
General information, press and business messages.
For press notes, brand questions, product information and messages that do not fit support or orders.
Affiliate & community
Partner program and Hertz Drums community.
Join the affiliate program or visit the community if you want to talk with other Hertz Drums users.
